Super C3 System
Awarded the Singapore Good Design Mark 2019 (Smart Design) by Design Business Chamber Singapore.
Overview
What is C3?
Command, Control, Communication
Command and control system that organizations use to orchestrate real-time operations
Project Description
The Super C3 System is a centralized and holistic crisis management platform that integrates crisis response efforts seamlessly. Available Anytime, Anywhere, for Anyone and Anything (4 ANYs), the system leverages cloud technology and a mobile-first approach to transform the way government agencies and organizations come together to orchestrate and conduct real-time operations during emergencies.
I was the design lead for the “Super C3” project, leading a team of UX designers, championing the UX strategy and UX architecture of the project.
CLIENTS
Ministry of Defence
Ministry of Home Affairs
Ministry of Health
Ministry of Transport
MY ROLE
Design Lead
STATUS
Completed
TOOL USED
Adobe XD
User Research
I led the user research across 4 Singapore government ministries, conducting workshops, focus groups, user interviews, and exercise observations with hundreds of users across 40 operation units.
Design Opportunities
Through extensive user research with hundreds of users across the government ministries, four common themes emerged. In response, the system was designed to be:
Be available on-the-go
Reduce cognitive load through design contextualisation
Facilitate dynamic multi-party collaboration
Support wide range of use cases from peacetime to crisis
Solutions
1. Dynamic Dashboard
Users are able to compose their personalized dashboard with pertinent information from a data catalogue, using visualizations that are easy to understand
2. Smart Timeline
Users are able to monitor the progress of key activities and translate plans into actionable tasks, all in one collaborative space
3. Real-time Reports
Operation managers are able to obtain contextualised updates from ground responders in real-time as incidents and/or emergencies unfold
4. Interoperable Apps
Decision makers are able to decide quicker and better with a growing range of specialized smart apps, built for diverse operational demands
Summary
SG Good Design Mark Award
The “Super C3 System” was awarded the Singapore Good Design Mark 2019 (Smart Design) by Design Business Chamber Singapore.
User Feedback
“This is really good work, short of the word impressive.
- Chief of Staff 2PDF, COL JACK LAU”
“I’m excited. You guys have pushed the boundary and created something very useful.
It’s forward-looking and concepts demonstrate understanding of ops requirements.
- Chief of Signals, COL RAJA”