Super C3 System

Awarded the Singapore Good Design Mark 2019 (Smart Design) by Design Business Chamber Singapore.


Overview

What is C3?

Command, Control, Communication

Command and control system that organizations use to orchestrate real-time operations

Project Description

The Super C3 System is a centralized and holistic crisis management platform that integrates crisis response efforts seamlessly. Available Anytime, Anywhere, for Anyone and Anything (4 ANYs), the system leverages cloud technology and a mobile-first approach to transform the way government agencies and organizations come together to orchestrate and conduct real-time operations during emergencies.

I was the design lead for the “Super C3” project, leading a team of UX designers, championing the UX strategy and UX architecture of the project.

CLIENTS

Ministry of Defence

Ministry of Home Affairs

Ministry of Health

Ministry of Transport

MY ROLE

Design Lead

STATUS

Completed

TOOL USED

Adobe XD


User Research

I led the user research across 4 Singapore government ministries, conducting workshops, focus groups, user interviews, and exercise observations with hundreds of users across 40 operation units.

 

Design Opportunities

Through extensive user research with hundreds of users across the government ministries, four common themes emerged. In response, the system was designed to be:

  1. Be available on-the-go

  2. Reduce cognitive load through design contextualisation

  3. Facilitate dynamic multi-party collaboration

  4. Support wide range of use cases from peacetime to crisis

 

Solutions

1. Dynamic Dashboard

Users are able to compose their personalized dashboard with pertinent information from a data catalogue, using visualizations that are easy to understand

 

2. Smart Timeline

Users are able to monitor the progress of key activities and translate plans into actionable tasks, all in one collaborative space

 

3. Real-time Reports

Operation managers are able to obtain contextualised updates from ground responders in real-time as incidents and/or emergencies unfold

 

4. Interoperable Apps

Decision makers are able to decide quicker and better with a growing range of specialized smart apps, built for diverse operational demands

Summary

 
 

 SG Good Design Mark Award

The “Super C3 System” was awarded the Singapore Good Design Mark 2019 (Smart Design) by Design Business Chamber Singapore.

 

 User Feedback

This is really good work, short of the word impressive.

- Chief of Staff 2PDF, COL JACK LAU
I’m excited. You guys have pushed the boundary and created something very useful.
It’s forward-looking and concepts demonstrate understanding of ops requirements.

- Chief of Signals, COL RAJA
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